Dealing with Conflicts in the Workplace - 970 Words

Conflict Management Styles Conflict occurs in organizations whenever a difference of opinions exists. People disagree over many things including but not limited to, policies and procedures, the overall direction of the company, and distribution of rewards. This type of conflict is substantive conflict, as described in our reading text organizational behavior as a, fundamental disagreement over ends or goals to be pursued. The second type of conflict is emotional conflict; which involves, interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. This type of conflict occurs when two or more persons do not see eye to eye or simply do not get along for whatever reason. I cannot†¦show more content†¦In our company many of the technicians have never been anything other than the technician. They have never experienced what it is like to be the customer depending on someone else for technological knowledge and expertise. I try to get my employees to plac e themselves in the shoes of the customer and treat them, as they would expect to be treated. This works both ways; I have never been a technician and do not understand a lot of the problems and frustrations that they experience. So in turn, we share our thoughts, our experiences and our ideas on how we can make our organization a more profitable one. We each realize our limitations and together strive for the common goals of the organization. Another one of my particular strengths is my ability to perceive conflict in situations before and as they arise. I can sense that if we are to implement a particular policy and/or procedure how my staff will react to it. This helps us to plan ways to eliminate conflict before it even begins. Conflict is inevitable when diverse people from different circumstances and backgrounds work together. Everyone had different visions and ideas as to how various situations should be dealt with. If conflict is not managed in an appropriate manner it can b ecome time-consuming and a waste of management resources. By acknowledging this and dealing with conflict in a forthright and straightforward manner, conflict canShow MoreRelatedThe Effects Of Conflict On The Workplace887 Words   |  4 PagesConflict in the workplace is something that’s been going on for centuries. Although we think of conflict as negative, it can also have a positive impact. In this paper we will look at both the negative and positive impact of conflict in the workplace. Conflict is opposition or antagonism toward other individuals or things (Hegar, Human Relations at Work, pg 480). For example, if your co-worker was given an award for outstanding work performance but you feel that you were more deserving of the awardRead MoreQuestions On Conflict Management On The Workplace1454 Words   |  6 Pages Conflict Management: How to resolve conflict in the workplace? 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