Dealing with Conflicts in the Workplace - 970 Words

Conflict Management Styles Conflict occurs in organizations whenever a difference of opinions exists. People disagree over many things including but not limited to, policies and procedures, the overall direction of the company, and distribution of rewards. This type of conflict is substantive conflict, as described in our reading text organizational behavior as a, fundamental disagreement over ends or goals to be pursued. The second type of conflict is emotional conflict; which involves, interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. This type of conflict occurs when two or more persons do not see eye to eye or simply do not get along for whatever reason. I cannot†¦show more content†¦In our company many of the technicians have never been anything other than the technician. They have never experienced what it is like to be the customer depending on someone else for technological knowledge and expertise. I try to get my employees to plac e themselves in the shoes of the customer and treat them, as they would expect to be treated. This works both ways; I have never been a technician and do not understand a lot of the problems and frustrations that they experience. So in turn, we share our thoughts, our experiences and our ideas on how we can make our organization a more profitable one. We each realize our limitations and together strive for the common goals of the organization. Another one of my particular strengths is my ability to perceive conflict in situations before and as they arise. I can sense that if we are to implement a particular policy and/or procedure how my staff will react to it. This helps us to plan ways to eliminate conflict before it even begins. Conflict is inevitable when diverse people from different circumstances and backgrounds work together. Everyone had different visions and ideas as to how various situations should be dealt with. If conflict is not managed in an appropriate manner it can b ecome time-consuming and a waste of management resources. By acknowledging this and dealing with conflict in a forthright and straightforward manner, conflict canShow MoreRelatedThe Effects Of Conflict On The Workplace887 Words   |  4 PagesConflict in the workplace is something that’s been going on for centuries. Although we think of conflict as negative, it can also have a positive impact. In this paper we will look at both the negative and positive impact of conflict in the workplace. Conflict is opposition or antagonism toward other individuals or things (Hegar, Human Relations at Work, pg 480). For example, if your co-worker was given an award for outstanding work performance but you feel that you were more deserving of the awardRead MoreQuestions On Conflict Management On The Workplace1454 Words   |  6 Pages Conflict Management: How to resolve conflict in the workplace? Mariann Wright Johnson Wales University Introduction Conflict happens in any working relationship and it should not be avoided or ignored. Diversity is the cause of conflict in the workplace because in almost every organization there is different cultures and nationalities, and employees with different experiences, values, beliefs, and opinions. When conflict arises in the workplace it is the manager’s responsibilityRead MoreIntercultural Conflict : Intercultural Conflicts1382 Words   |  6 PagesIntercultural conflicts 1. Identify and describe the types of intercultural conflict, giving examples for each. There are a lot of intercultural conflicts in the workplace which if not succinctly looked into, may cause decreased productivity in an organization and may even lead to the decline of the organization. Avoiding intercultural conflicts enables an organization to improve the relationship between the employees and reduce cases of misunderstanding. Some common forms of misunderstandingRead MoreIntergroup Conflict Examples1635 Words   |  7 Pagesunderstand the term intergroup conflict, being knowledgeable of what each term is defined as will allow a clearer concept. Your Dictionary defines intergroup as, â€Å"something that deals with two or more collections of different people. An example of something intergroup is a type of meeting involving two different ethnic groups.† Your Dictionary defines conflict as, â€Å"a fight or disagreement or to clash with someone or something.† Combining the two terms intergroup conflict, in my words I think the termRead MoreConflict I s Essential For Organisational Success . In This1135 Words   |  5 PagesConflict is essential for organisational success In this current era of modernization and development, there is a serious economic war between firms of different sizes. Many firms have capabilities to success in the market and maintain their position for a very long period of time. Such firms that keep the hold of the market deals with the organisational conflicts effectively and efficiently (1). It is obvious that one can find different nature of people in a workplace and thus causing conflictsRead MoreCauses of Workplace Stress969 Words   |  4 PagesCauses of Workplace Stress There are many factors that can exacerbate the causes of stress in the workplace. The challenges faced by people in the workplace make the job more exciting and interesting. However, there are challenges that can also have negative effects. The normal reaction to stress is tension, anxiety and excitement and work-life goes back to normal after a while. If however, the stress becomes overwhelming or if it happens too often, there can be a problem getting back to the normalRead MoreDiversity and Avoiding Conflict in Project Team1415 Words   |  6 PagesDiversity and Avoiding Conflict PM/582 Executive Summary Understanding the organizations diversity, and successfully identify and handle conflict within a team environment is necessary to the success of all projects. The project leader must have the appropriate skill set to successfully understand how to lead diverse teams and identify, lead conflict in a positive manner and communicate appropriately to our customers. We want to ensure that our customers are receiving whatRead MoreCritical Analysis : Critical Thinking In The Family Man1359 Words   |  6 Pagesthey felt about working on Christmas Day. A conflict arose between Cash and Jack who wanted to return to his old life. The culture shock, Jack encountered made him struggle to fit in as a family man. DADA Syndrome can best fit Jack at this point denial, anger, depression, and then acceptance of his family man role. We know when people work together there more than likely be conflict each person will bring about a different personality. Workplace conflict should be addressed as quickly as possibleRead MoreProblems Associated With Conflict Resolution1584 Words   |  7 Pages Conflict Resolution Janineen Rohlsberger Professor Clayton Chamberlain College of Nursing Introduction They are many concerns or reasons that causes conflicts in the workplace. It can be from poor communication, poor work ethics, personal issues, not been a team player or sharing different views or values. All these factors contribute tremendously for staff members to have continuous conflicts. Being a leader is my responsibility to resolve these conflicts and preventing theseRead MoreOrganizational Behavior: Managing Conflict within the Workplace This essay explains the need and importance of managing conflict inside of organizations.1440 Words   |  6 Pageshead: MANAGING CONFLICT MANAGING CONFLICT Organizational Behavior: Managing Conflict within the Workplace ï ¿ ½ Abstract Our team has decided to write our research paper on conflict management. We felt that this topic would be a good choice because we feel that many of todays companies have problems dealing with conflict. If managers are trained and aware of conflict management, conflict can bring out creativity and different points of view. The positive outcomes from conflict management can greatly

Rhetorical Analysis Of Public Thinking - 1005 Words

Danny Reyes Professor Crane RWS100 28 September 2015 Rhetorical Analysis of â€Å"Public Thinking† Journalist, Clive Thompson in his book, â€Å"Smarter Than You Think†, specifically in the chapter titled, â€Å"Public Thinking†, published on September 12, 2013, addresses the topic of technology and argues that because of the internet, we are doing more writing now than ever. Therefore technology is helping us think publicly in new and improved ways. He supports this claim by asserting that there is an improvement in our writing, which is happening because of the â€Å"audience effect†, he then goes on to say that anything we write changes the way we think, and finally he talks about how the internet builds connections, which is essential to the spread of new ideas. Thompson’s purpose is to inform readers about how the internet is a tool being used to advance our society in order to encourage more people to partake in online, public thinking. He adopts a contemplative tone for his audience, the readers of The New York Times, and others interested in the topic of technology. It is my intention in this paper to analyze the author’s subclaims and use of rhetorical strategies. In his article, Thompson claims that there is an â€Å"audience effect† which is causing an improvement in writing. While talking about the important aspects of the increase in online writing, Thompson states that, â€Å"When you write something online—whether it’s a one-sentence status update, a comment on someone’s photo, or aShow MoreRelatedWomen s Roles Of Reproduction1466 Words   |  6 Pagesdepended on the family and men and ensure their participation in productive activities. Female rhetoricians documented sexism in both the public and private life and delivered a condemnation of the gendered socialization patterns. This led to the development of standpoint feminist that focused on criticizing patriarchy and capitalism with a highly intricate analysis of the society and its impacts on women from varied situations and levels (Hartsock, 2003). The necessity of addressing the variationsRead MoreRhetorical Analysis: the Challenger Address 720 Words   |  3 PagesRhetorical Analysis: â€Å"The Challenger Address† The rhetorical situation refers to â€Å"a situation in which people’s understanding can be changed through messages.† (Zarefsky, 12). The rhetorical situation analysis consists of four elements: audience, occasion, speaker and speech, each assessing the quality of speech. In this essay, I will analyze the rhetorical situation of the historical speech â€Å"The Challenger Address† delivered by the 40th president of the United States, Ronald Reagan. AmericansRead MoreEssay about Rhetorical Analysis: â€Å"the Challenger Address†704 Words   |  3 PagesRhetorical Analysis: â€Å"The Challenger Address† The rhetorical situation refers to â€Å"a situation in which people’s understanding can be changed through messages.† (Zarefsky, 12). The rhetorical situation analysis consists of four elements: audience, occasion, speaker and speech, each assessing the quality of speech. In this essay, I will analyze the rhetorical situation of the historical speech â€Å"The Challenger Address† delivered by the 40th president of the United States, Ronald Reagan. AmericansRead MoreCase Study : Charleston Shoe Company Essay1528 Words   |  7 PagesCSC, or better known as Charleston Shoe Company to the general public, is a local comfort brand that sells stylish shoes to women. CSC is a specific lexis that only members of Charleston Shoe Company would understand. This feature is defined by John Swales, who defines a discourse community in his book Genre Analysis. CSC recognizes that many women have problems with their feet, which can include bunions, high insteps, and plantars fasciitis. The Charleston shoes have elastic uppers so that the shoeRead MoreThe Evil Empire1318 Words   |  6 Pagesï » ¿Courtney Professor English 1302 20 September 2013 An Analysis of Ronald Reagan’s â€Å"The Evil Empire.† Ronald Reagan gave a speech in Orlando, Florida on March 8, 1983 called, â€Å"The Evil Empire.† This speech was intended for the ears of all Americans and is one of the best known presidential speeches ever given. In his speech, Reagan uses multiple rhetorical strategies such as; metaphors, allusions, rhetorical questions, tone, pathos, and uses references from the bible. He talks about all theRead MoreRhetorical Analysis Of Happiness Is A Glass Half Empty By Oliver Burkeman942 Words   |  4 PagesRhetorical Analysis Essay As human beings we are naturally wired to seek happiness wherever we can find it. When we don’t, we may enter a stage of anger, anxiety, or distress. That’s why it is our personal goal to look for happiness and preserve it once we acquire it. Many have explored ways to find what triggers this feeling of â€Å"happiness† and what we can do to keep it; nonetheless, the evidence found is hardly sufficient to make a public statement on how to find happiness. For this reason, mostRead MoreSpeaking upon the Demands of the People in Judith Butlers Paper1186 Words   |  5 Pagesprofits off its reproduction. Judith Butler’s paper â€Å"so what are the demands† was published in the occupy movement based magazine tidal, in 2012. Butler speaks to the millions that are a part of the occupy movement as she suggests through her use of Rhetorical devices what the movement actually represents. She provides this information about the movement while analyzing two claims from the skeptics being that â€Å"Demands should take the form of a list† and â€Å"Demands should be capable of being satisfied† reasoningRead MoreRhetorical Analysis of Ellen DeGeneress Commencement Speech Essay1144 Words   |  5 Pages Ellen’s Commencement Speech Rhetorical Analysis Graduation caps fly into the air, cheers erupt, and diplomas are received. This is a typical graduation day. Not only did these ceremonial events take place for Tulane Universitys class of 2009, but Ellen DeGeneres was there to congratulate them as well! This class was dubbed the Katrina Class for being survivors of the devastating Hurricane Katrina in 2005. Katrina was named one of the deadliest Hurricanes, causing more than 1,836Read MorePersonal Reflection : An Introduction To College-Level Writing1159 Words   |  5 Pagesoverall objectives of this course was to further our pattern of thinking from â€Å"curiosity to responsibility(syllabus) and to introduce us to college-level writing† the end goal of the course, is for students to feel confident in their abilities to take part in academic, public, and social conversations using their writing to be leaders on campus and in the community. Over the semester I have really developed to new ideas of thinking and processing information to put into my papers. The most compellingRead MoreHow Technology Affects Our Connection And Relationship With Nature1011 Words   |  5 Pagesan excerpt from Last Child in the Woods, argues these questions and warns us how technology may be separating people and nature. Through a series of rhetorical strategies, Louv attempts to convince the audience that technology may be desensitizing us from a vital part of human development. The book is clearly written with the general american public in mind. This is evident in his tone, diction, syntax, and allusions. Louv uses a basic, conversational tone to communicate his argument to the readers

Papa Johns Term Paper Free Essays

Subject: Term Paper: Papa John’s Papa John’s International HISTORY OF COMPANY: Papa Johns was founded by John Schnatter. John worked at a local pizza pub in Jeffersonville, Indiana when he was in High School. While he was working there, he realized that there was something missing from the national pizza chains which was a superior-quality traditional pizza delivered right to the customer’s door. We will write a custom essay sample on Papa Johns Term Paper or any similar topic only for you Order Now His dream was to one day open a pizza restaurant that would fill that void. In 1983, John Schnatter delivered his last campus pizza, picked up his business degree from Ball State University, and went back to Jeffersonville, Indiana. There, at age 22, he knocked down the broom closet in his father’s tavern (Mick’s Lounge); sold his prized 1971 Z28 Camaro, purchased $1,600 worth of used restaurant equipment, and began delivering pizzas out of the back of the bar. Papa John’s opened its first pizza restaurant in 1984. (2) CORPORATE INFORMATION: Papa John’s Pizza Corporate Office is located at 2002 Papa John’s Boulevard, Louisville, KY 40299. Their phone number is (502)261-7272. The CEO is Nigel Travis, the COO is Jude Thompson, and the CFO is David Flanery. (1) STOCK MARKET INFORMATION: Papa John’s is under NASDAQ stock market and their symbol is PZZA. As of April 12, 2010, their Stock market price was $27. 88. Their stock prices are down -. 84. (6) COMPANY’S REPUTATION: Papa John’s is the recognized quality leader of the pizza category and is the world’s third largest pizza company. For nine of the last ten years, consumers have rated Papa John’s No. in customer satisfaction among all national pizza chains in the American Customer Satisfaction Index (ACSI). Papa John’s also was honored by Restaurants ; Institutions Magazine (R;I) with the 2009 Gold Award for Consumers’ Choice in Chains in the pizza segment. In 2006, for the third consecutive year consumers have honored Papa John’s (NASDAQ: PZZA) with the top rating among national pizza delivery and take-out chains in the prestigious Restaurants ; Institutions’ Consumers’ Choice in Chains Survey. Papa John’s, which earned its best overall score ever, outdistanced the next closest national take-out and delivery chain by a record margin of almost six points. Restaurants and Institutions’ 2006 Consumers’ Choice in Chains Survey National Pizza Delivery and Take-Out Chains ———————————————————————- Overall Score Atmosphere Cleanliness Convenience ——————— ————- ———- ———– ———– Papa John’s 52. 31% 44% 52% ——————— ————- ———- ———– ———– Pizza Hut 46. 8 34 40 49 ———— Ã¢â‚¬â€Ã¢â‚¬â€ ————- ———- ———– ———– Little Caesars 44. 9 24 34 53 ——————— ————- ———- ———– ———– Domino’s Pizza 43. 3 24 36 51 ———————————————————————- Food Quality Good Reputation Menu Variety Service Value ————– ———— ————— ———— ——- —– Papa John’s 66% 64% 48% 50% 49% ————– ———— ————— ———— ——- —– Pizza Hut 58 58 46 43 40 ————– ———— ————— ———— ——- —– Little Caesars 44 42 30 37 69 ————– ———— ————— ———— ——- —– Domino’s Pizza 47 50 37 43 46 ————————— Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€- †¢For nine consecutive years (1999 – 2008), Papa John’s has been rated number one n customer satisfaction among all national pizza chains in the American Customer Satisfaction Index (ACSI) released by the National Quality Research Center at the University of Michigan Business School. †¢Top rated national pizza delivery and take-out chain in Restaurants Institutions’ Consumers Choice in Chains Survey seven out of the last nine years (1998 – 2000, 2002 and 2004 – 2006). †¢Pizzamarketplace. com 2006 Pizza Chain of the Year †¢Voted ‘Best Pizza’ in more than 50 U. S. markets over the last several years, including in Los Angeles, Washington D. C. , Atlanta, Dallas, Indianapolis, Orlando, Knoxville and Phoenix. †¢Highest rated national pizza delivery and take-out chain in RealPeopleRatings. com, an online quarte rly rating site. Tied for first as the highest rated national pizza chain in the 2007 Zagat/Today Show Fast Food Survey. †¢Silver winner of the 2006 Brandweek Customer Loyalty Award in the pizza category. †¢Named Delivery Operator of the Year among pizza chains in the United Kingdom by the Pizza and Pasta Association (2005 – 2006). CHIEF COMPETITORS: Papa John’s top chief competitors are Domino’s, Little Caesar’s, and Pizza Hut. FINANCIAL POSITION OF COMPANY (PAST AND PRESENT): †¢Fourth quarter earnings per diluted share of $0. 49 in 2009 vs. $0. 46 in 2008 and full-year earnings per diluted share of $2. 06 in 2009 vs. $1. 30 in 2008 †¢Fourth quarter earnings per diluted share, excluding noted items, were $0. 41 in 2009 vs. $0. 8 in 2008 and full-year earnings per diluted share, excluding noted items, were $1. 50 in 2009 vs. $1. 68 in 2008 †¢Domestic system-wide comparable sales decreased 0. 5% for the quarter and were even for th e year †¢International franchise system sales increased 18% for the quarter (13% excluding the impact of foreign currency exchange rates) and 14% for the year (24% excluding the impact of foreign currency exchange rates) †¢11 net Papa John’s worldwide unit openings during the quarter and 89 net openings during the year †¢Earnings guidance for 2010 reaffirmed at a range of $1. 70 to $1. 90 per diluted share, excluding the impact of consolidating BIBP Papa John’s International, Inc. (NASDAQ: PZZA) today announced revenues of $280. 5 million for the fourth quarter of 2009, compared to revenues of $279. 6 million in 2008. Net income for the fourth quarter of 2009 was $13. 7 million, or $0. 49 per diluted share (including after-tax income of $1. 3 million, or $0. 05 per diluted share, from the consolidation of the results of the franchisee-owned cheese purchasing company, BIBP Commodities, Inc. (â€Å"BIBP†), a variable interest entity, and a gain of $1. 0 million, or $0. 03 per diluted share, from the finalization of certain income tax issues), compared to 2008 fourth quarter net income of $12. 8 million, or $0. 6 per diluted share (including after-tax income of $600,000, or $0. 02 per diluted share, from the consolidation of BIBP, a gain of $1. 2 million, or $0. 04 per diluted share, from the finalization of certain income tax issues and an after-tax charge of $2. 2 million, or $0. 08 per diluted share, related to res taurant impairment and disposition losses). Consolidated revenues for 2009 were $1. 11 billion, representing a decrease of 2. 3% from revenues of $1. 13 billion for 2008. Net income for 2009 was $57. 5 million, or $2. 06 per diluted share (including after-tax income of $14. 6 million, or $0. 52 per diluted share, from the consolidation of BIBP and a gain of $1. 0 million, or $0. 4 per diluted share, from the finalization of certain income tax issues), compared to net income of $36. 8 million, or $1. 30 per diluted share, for 2008 (including a net loss of $6. 9 million, or $0. 24 per diluted share, from the consolidation of BIBP, a gain of $1. 7 million or $0. 06 per diluted share from the finalization of certain income tax issues and an after-tax charge of $5. 5 million, or $0. 20 per diluted share, related to restaurant impairment and disposition losses). FRANCHISE OPPORTUNITIES: Currently Papa John’s has a 2010 U. S. Development Incentive Program for franchise opportunities . This program currently offers: †¢NO FRANCHISE FEE; A REDUCED ROYALTY RATE FOR THE FIRST 12 MONTHS FOR ON-TIME RESTAURANT OPENINGS, INCLUDING A 0% ROYALTY RATE FOR RESTAURANTS OPENED BY JUNE 2010; †¢A FREE â€Å"WOW OVEN† SET (UP TO $32,000 VALUE); AND †¢A CREDIT ON FOOD PURCHASES OF UP TO $3,000. If you do not qualify for the 2010 U. S. Development Incentive Program then these are the regular franchise requirements and fees: †¢Minimum of $50,000 in cash or liquid assets; †¢Minimum net worth of $150,000; and †¢Ability to obtain financing up to $200,000. Additional franchisee qualifications and requirements include: †¢The prospective franchisee should have at least one partner with a successful business management background and one partner who qualifies as the Principal Operator. For single-unit development, an individual can apply to be both owner and Principal Operator. The Principal Operator must have prior general management experience relative to the number of units to be developed and must own or have the right to acquire at least 5% equity in the business within 12 months of hire date. †¢A fully completed Request for Consideration Form and current resume must be submitted for each member of the proposed franchise group or the owner operator, including the proposed Principal Operator. Also, Papa John’s will request supporting documentation from each proposed owner. Franchise Fees †¢The initial franchise fee is $25,000 per restaurant. ** Waived for 2010 †¢An ongoing royalty fee of 5% of net sales is due on a monthly basis. * Reduced for 2010 †¢Papa John’s requires that a minimum of 7% of net monthly sales be spent by each franchisee for marketing purposes*, as follows: 2. 94% on national fund; and 4. 06% on co-op and/or local marketing initiatives. Also, $9,000 must be spent on grand opening advertising for each of the first two restaurants. Papa John’s Franchise Offering Circular includes more detailed information regarding marketing and advertising fees. FUTURE PLANS: In an effort to further enhance its pan-India presence, the US-based delivery pizza restaurant chain, Papa John’s is planning to open 10 more Papa John’s outlets by the end of current quarter (April-June 2010). BIBLIOGRAPHY (1)Chris Sternberg: Papa John’s International, Inc. (April 29, 2010). Papa John’s Names Jude Thompson Co-CEO along with Founder and Chairman John Schnatter. http://ir. papajohns. com/releasedetail. cfm? ReleaseID=464972 (2)Papa John’s International. (2010). Retrieved April 18, 2010, from http://company. papajohns. com/about/pj_story. shtm (3)Franchise opportunities. (2010). Retrieved April 13, 2010, from, http://company. papajohns. com/franchise_opps/index. shtm (4)Financial overview. (2010). Retrieved on April 18, 2010, from, http://ir. papajohns. com/ (5)Financial information. (2010). Retrieved on April 21, 2010, from, http://ir. papajohns. com/financials. cfm (6)Stock information. (2010). Retrieved on April 12, 2010, from, http://ir. papajohns. com/stockquote. cfm How to cite Papa Johns Term Paper, Essays

Annotated Bibliography for Oil and Gas Industry - myassignmenthelp

Question: Write about theAnnotated Bibliography for Oil and Gas Industry. Answer: Mossman, M 2015. A Year after Oil Prices Fell, Supply and Demand take Charge. Retrieved from https://www.institutionalinvestor.com/Article/3466925/asset-management-macro/a-year-after-oil-prices-fell-supply-and-demand-take-charge.html#.WZbgxOlLfIU In 2015, there was a decline in the oil prices (2015). The decline saw an increased demand and at the same increased profits. This is because there had been a swing in the oil industry and the consumers were ready to capitalize on the reduced prices. Matt (2015) tries to explain how the reduced prices affected the demand for the product. The information provided agrees with other authors who have concentrated on the matter. The information can be supported by the occurrences in the oil and gas industry. The information can also be relied upon because it was released just two years ago making it timely and in concurrent with the current market trends. Petryni, M 2017. The relationship between Level of Prices and Demand. Retrieved from https://smallbusiness.chron.com/relationship-between-level-prices-demand-24576.html According to Matt, the price of a commodity affects the demand for the same product. In his post, Matt (2017) has used the demand curve to argue his point. The information provided by the author is relevant, and that is evident by looking at the real business world. The numbers of the customer in many businesses are determined by quality and price. Looking at other articles and posts on the same, it is evident that the price of a given product affects the demand for the same product. The information is timely because it is just a few months old and that makes it relevant to the current market trends. Rampell, C 2013. Why Is Turkey Cheaper When Demand Is Higher? New York Times. Retrieved from https://www.nytimes.com/2013/11/24/magazine/why-is-Turkey-cheaper-when-demand-is-higher.html Catherine talks about why the demand for goods is high in Turkey despite the fact that the prices are down. From a supply and demand perspective, it is evident that a reduced price affects demand. However, in some products, the demand has in return negatively affected the prices. The magazine has concentrated on different products thus giving the readers diverse views. The information is timely and agrees with other reports which concentrate on the same issue. As far as making profits are concerned, the traders are likely to make more profits because there is an increased number of a customer. An increased number of customers affects the units purchased positively thus positively affecting the profits. Roberts, P 2016. Supply and Demand in the Gold and Silver Futures Markets Paul Craig Roberts and Dave Kranzler. Institute for Political Economy. According to Paul, (2016), the prices of gold and silver in the future will affect the demand for the products. Looking at the explanation, there is a direct link between the price of the product and the demand for the same product. In his article (Roberts, 2016); it is evident that if the prices of both gold and silver will be reduced, the customers will show up in large numbers thus affecting the demand. The article has agreed with work of many economists on the relationship between the prices of products and the demand. It is evident that the information is useful in the current markets because the article was just one year ago. The information can be relied upon and can be used to monitor the markets and predict the effect of a reduced price. Zhao, Z., Wu, L. and Song, G., 2014. Convergence of volatile power markets with price-based demand response. IEEE Transactions on Power Systems, 29(5), pp.2107-2118. Zhao et al. (2014), focus on consumers in the energy sector. The authors have focused on the effects of reducing the costs of energy and making sure that customers only pay for what they use. Looking at the information provided, it is evident that reducing prices also encourage many users to subscribe to the power connections. When a big number of electricity users ask for connections, the company providing electrical power is likely to experience increased profits. The information agrees with many other authors who have focused on the issue of reduced prices and their effects on demand and profits. The article was only published three years ago making it relevant to the modern markets.